7:45 a.m. A customer reports a defect on a lot delivered last week. They expect an answer within the day.
Before calling the customer back
To give a serious answer, the production manager has to establish three facts:
- Which components was this lot made with? Materials, supplier lots, intermediate production runs.
- Which inspections were performed, by whom, and with what result? Verification, quality control, release.
- Are other lots affected? In stock, in progress, already shipped.
Into the filing cabinet
- 07:45 — Customer calls, defect reported
- 07:55 — Search for the right production binder
- 08:20 — Three sheets bear the same lot number
- 08:50 — Three operators, three ways of filling them in
- 09:20 — Components cross-checked by hand, one empty box
- 09:45 — An answer, an approximate one
Two hours for a "probably". And lot 2611-B, made with the same component, was missed.
Nobody did a bad job. The record was simply filled in after the fact, and that is where information gets lost.
The same call, with Arianis
- 07:45 — Customer calls, defect reported
- 07:46 — Search for lot 2609-A
- 07:47 — Components and supplier lots displayed
- 07:48 — Verification, inspection, release: who, when
- 07:50 — The same component found in lot 2611-B
- 07:52 — The customer is called back, lot 2611-B set aside
Seven minutes, and an exact, confident answer.
The record is written during manufacturing
In Arianis, operators do not fill in a sheet after the fact: they record the production run as they carry it out.
- Every component consumed, with its lot number
- Every verification and every inspection, in the name of the person who performed it
- No production run closed with missing information or an uninspected component
Omissions show up at the workstation, not in an audit six months later.
The answer, in two clicks
A first search on the delivered lot, LOT-2609-A, shows its production run, verified, and its components, including the component in question, CMP-2208.
A second search on that component lists every lot that consumed it: LOT-2609-A, already shipped, and LOT-2611-B, still in stock.
One search on the lot, one on the component: the 7:45 call has its answer.
And how long would it take you?
Think about your last customer complaint. Would you have traced it in a few minutes, without the slightest doubt?
If you are not sure, let's replay this scenario together, in Arianis: cerebellis.com/en/arianis.
Doubt costs you time. Arianis gives it back.
